Digital training

Promoting a digitally inspired culture is central for Acea, in order to effectively support the process of innovation and continuous improvement of the services offered and internal processes.

It’s in this context that the digital training is implemented. Through the creation of dedicated training courses, it increases the digital skills considered strategic for the Group

Competences are defined within the scope of the “Digital DNA” of Acea, a mapping model of digital skills seen as the ability to use knowledge, personal, social and/or methodological skills, applied in work situations and in professional and personal development.

Thanks to a structured survey, the level of coverage of each of the digital skills that make up the Digital DNA is periodically detected. Based on the results, the training courses are organized, aimed at bridging the gap detected. The digital-themed courses held during the year refer to the following areas:

• Analytics: The effective management of "data" is a relevant issue for every Company, and also for Acea, which wants to consolidate its role as a Data Driven company. To achieve this goal, there are three paths: Data Analytics, Data Driven, Data Lake
• Customer: Digital innovation quickly transforms customer habits and behaviours. Knowing how to recognize the new "needs" and find suitable solutions is essential to provide services that meet new demands. These are the paths for this thematic area: New Clients, Service Design and Customer Journey
• Artificial Intelligence and Industry 4.0.: To apply the new technologies in a coherent and effective way, it is necessary to build new skills and knowledge, enabling their adoption and concrete application to Acea's businesses. These are the paths for this thematic area: Artificial Intelligence, Industry 4.0, IoT Solution and IoT Lab, Blockchain, Augmented reality and Cloud systems
• Digital Mindset: Technology and digital are the factors that more than anything else have differentiated the pandemic from other related crises in recent years and centuries. Being digital today is a priority, so it is essential to promote a new digital mindset that allows you to fully understand the current scenario. These are the paths for this thematic area: Collaboration in the digital age, Agile Mindset, Digital Leadership, Digital Self-Empowerment.

Digital training is designed to all Acea People. There are "Vocational" courses open freely to any interested person, with a view to open learning and personal self-development.

The initiative, which in 2023 saw the participation of 351 Group employees, took place via webinars divided into five areas of interest: Cloud-based Systems, Artificial Intelligence, Safe Online Behaviour, the Metaverse, Digital Energy Transition.