Areti Contacts

With reference to the electricity networks of Rome and Formello

To report a fault:

800 130 336
 

• Press 1: report faults on the meter and the electric grid.  Active 24 hours a day.
  Keep POD code and postal code at hand, to send your report. The POD number begins with “IT”..
• Press 2: get info on the PESSE Plan.  Active 24 hours a day
• Press 3: check the identity of the Areti technician.  Active 24 hours a day

For public lighting faults:

800 006 677

• Button 1: to send a reminder on a report already sent. Active 24 hours a day, 7 days a week
• Button 2: to send a new report. Active 24 hours a day, 7 days a week

To manage your utility:

800 041 661

For information on other files within our competence, please call the toll-free number from Monday to Friday from 8:00 am to 7:00 pm and Saturday from 8:00 am to 1:00 pm. Disabled Sunday and holidays.

• Press 1: for all requests on other files within the competence of Areti
  We remind you that customer service may provide information on requests concerning electricity supply exclusively to the applicant and delegated contact person.
  Please have your practice file number or POD code at hand to request information. 
• Press 2:  to check the identity of the Areti technician

With reference to the lighting system of cemeteries in Rome (except Laurentino):

800 130 330

Active from Monday to Friday, from 08:00 to 19:00; Saturday from 08:00 to 13:00.